REFUND POLICY

Refunds
Unfortunately, we DO NOT offer refunds at this time. Please, inspect your items upon receiving them to ensure it is to your liking and contact us immediately of any issues.

To start an exchange, you can contact us at houseofjanae@gmail.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, such as custom products (such as special orders or personalized items), and personal care goods (such as body products).

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchange Policy

Damaged items

Please inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your purchase comes damaged upon arrival, immediately contact us with photo proof and your order number so we can assist you in a timely manner. **We are NOT responsible for lost,stolen, or mid-shipped (sent to wrong address) packages**. When purchases are made, we ensure to send you your tracking number for you to follow the destination of your package. Make sure you, the customer, do your due diligence to make sure your shipping address is correct where you would like the package to be sent to. If you feel you have entered the wrong address for the package to be sent to, please contact us IMMEDIATELY upon placing your order. If your package is lost,stolen, or mis-shipped (sent to wrong address and you DO NOT contact us once order has been placed to have it corrected), please contact the delivery service provider that is attached to your tracking number.